Frequently Asked Questions
Common Questions
The questions prospective residents ask most often. If you don't see yours, call the office at (865) 573-2323; we're happy to help.
How much is rent at Cherokee Ridge?
Our 1-bedroom The Appalachian runs $950–$965/month and our 2-bedroom The Sequoya runs $1200–$1230/month. Water is billed separately ($40/mo for the 1BR, $50/mo for the 2BR), and parking is free.
What fees and deposits should I expect?
A $50 non-refundable application fee per person ($51.50 when paid online, which includes the 3% card processing fee), a $300 security deposit, and a $200 administration fee upon approval. Optional add-ons on select homes: outside entrance (+$15/mo) and balcony on 2BR homes (+$30/mo).
Are pets allowed?
Yes, pets are welcome. There's a one-time pet fee of $350 per pet, breed restrictions apply, pet accident insurance is required, and pets must be registered with the office and leashed in common areas. Assistance animals are handled through the office's reasonable-accommodation process, not the pet policy. Contact the office to request one.
What income do I need to qualify?
Combined gross income of at least 3.5x the monthly rent, verifiable through pay stubs or other documentation, plus satisfactory credit. Rental, eviction, and criminal history are reviewed individually; prior issues do not automatically disqualify you, and a co-signer may be an option.
Nothing is available right now. Should I still apply?
Yes. We don't keep a separate waitlist: applications are reviewed and screened as they come in, and when a home matching your floor plan opens up, we reach out to qualified applicants on file, often before it's posted publicly.
Do I need a co-signer?
Only if you don't meet the income or credit requirements on your own; first-time renters sometimes do. A co-signer is screened like any applicant and personally guarantees the lease. Contact the office to talk through your situation.
What's included with the apartment?
Stove, refrigerator, and garbage disposal in every home, plus free parking. The 2-bedroom Sequoya has central air; the 1-bedroom Appalachian uses a PTAC wall unit. Renovated interiors, outside entrances, and balconies (2BR) are available on select homes.
How do I schedule a tour?
Use the contact form on the website or call the office at (865) 573-2323. Office hours are Monday–Friday 8:30 AM - 5:00 PM; we'll set a time that works for you.
How long is the lease?
12 months for the first year.
Is there laundry on site?
Yes, there is an on-site laundry facility for residents with card-operated commercial machines.
Where is Cherokee Ridge located?
We're at 301 Woodlawn Pike in South Knoxville, just off Chapman Highway, about five minutes from the University of Tennessee and downtown, with easy access to I-40 and I-75.
How do current residents pay rent or request maintenance?
Through the AppFolio resident portal (linked from the Residents page), or in person at the office. Routine maintenance goes through the portal; for after-hours emergencies, call the office line.
Still Have Questions?
We're happy to answer anything not covered here.