Residents
Pay rent and submit maintenance requests online.
Pay Rent
Pay your rent online through the AppFolio resident portal, or drop off a check at the office.
Pay OnlineMaintenance
Submit routine requests online through AppFolio; call the office for after-hours emergencies.
Submit RequestAll resident services are powered by AppFolio. If you need help accessing your account, please contact the office at (865) 573-2323.
Rent Payment
Payment Methods
- Online - Through the AppFolio resident portal (link above)
- Check or Money Order - Drop off at the office or mail
- In Person - Pay at the office during business hours
- Drop Box - Available 24/7 at the office entrance
Make checks payable to: Cherokee Ridge Apartments
Important Dates
- Rent Due1st of each month
- Grace Period Ends5th of month
- Late Fee AppliesAfter the 5th
Maintenance
Routine Requests
For non-emergency maintenance, submit a request through your AppFolio resident portal. It goes straight to the maintenance team, and you can track the status there.
Submit in AppFolioInclude a description and photos if you can. Not sure whether it's urgent? Call the office at (865) 573-2323.
Emergency Maintenance
For after-hours emergencies only:
- Flooding or major water leak
- No heat (winter) or no AC (summer)
- Fire or smoke damage
- Gas smell or carbon monoxide
- Lock-out or security issue
24/7 emergency line
Community Guidelines
General Policies
- Quiet hours: 10 PM - 8 AM
- Guest parking in designated areas only
- No grilling on balconies or patios
- Report suspicious activity to the office
- Keep common areas clean and tidy
Pet Policies
- Pets must be registered with the office
- Dogs must be leashed in common areas
- Pick up after your pet immediately
- Breed restrictions apply
- Pet insurance required
Assistance animals are handled through the office's reasonable-accommodation process, not the pet policy. Contact the office to request one.
Pool Rules (Seasonal)
- Open Memorial Day - Labor Day
- Hours: 10 AM - 10 PM daily
- No lifeguard on duty - swim at own risk
- No glass containers in pool area
- Guests must be accompanied by resident
Move-Out Procedures
- Provide 60-day written notice
- Schedule move-out inspection
- Return all keys and access devices
- Leave unit in clean condition
- Provide forwarding address for deposit
Office Hours
Cherokee Ridge Apartments
301 Woodlawn Pike
Knoxville, TN 37920
Utility Contacts
KUB
Electric / Gas / Water / Fiber Internet
Comcast
Cable / Internet
AT&T
Phone / Internet