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Residents

Pay rent and submit maintenance requests online.

Pay Rent

Pay your rent online through the AppFolio resident portal, or drop off a check at the office.

Pay Online

Maintenance

Submit routine requests online through AppFolio; call the office for after-hours emergencies.

Submit Request

All resident services are powered by AppFolio. If you need help accessing your account, please contact the office at (865) 573-2323.

Rent Payment

Payment Methods

  • Online - Through the AppFolio resident portal (link above)
  • Check or Money Order - Drop off at the office or mail
  • In Person - Pay at the office during business hours
  • Drop Box - Available 24/7 at the office entrance

Make checks payable to: Cherokee Ridge Apartments

Important Dates

  • Rent Due1st of each month
  • Grace Period Ends5th of month
  • Late Fee AppliesAfter the 5th

Maintenance

Routine Requests

For non-emergency maintenance, submit a request through your AppFolio resident portal. It goes straight to the maintenance team, and you can track the status there.

Submit in AppFolio

Include a description and photos if you can. Not sure whether it's urgent? Call the office at (865) 573-2323.

Emergency Maintenance

For after-hours emergencies only:

  • Flooding or major water leak
  • No heat (winter) or no AC (summer)
  • Fire or smoke damage
  • Gas smell or carbon monoxide
  • Lock-out or security issue
Call (865) 573-2323

24/7 emergency line

Community Guidelines

General Policies

  • Quiet hours: 10 PM - 8 AM
  • Guest parking in designated areas only
  • No grilling on balconies or patios
  • Report suspicious activity to the office
  • Keep common areas clean and tidy

Pet Policies

  • Pets must be registered with the office
  • Dogs must be leashed in common areas
  • Pick up after your pet immediately
  • Breed restrictions apply
  • Pet insurance required

Assistance animals are handled through the office's reasonable-accommodation process, not the pet policy. Contact the office to request one.

Pool Rules (Seasonal)

  • Open Memorial Day - Labor Day
  • Hours: 10 AM - 10 PM daily
  • No lifeguard on duty - swim at own risk
  • No glass containers in pool area
  • Guests must be accompanied by resident

Move-Out Procedures

  • Provide 60-day written notice
  • Schedule move-out inspection
  • Return all keys and access devices
  • Leave unit in clean condition
  • Provide forwarding address for deposit

Office Hours

Monday - Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Cherokee Ridge Apartments

301 Woodlawn Pike

Knoxville, TN 37920

Utility Contacts

KUB

Electric / Gas / Water / Fiber Internet

865-524-2911

Comcast

Cable / Internet

865-304-6138

AT&T

Phone / Internet

888-757-6500

Questions?

Our office team is here to help.